Kevin McNamara, senior vice president and general manager, LG Electronics USA Air Conditioning Technologies in the new facility

USA: LG Electronics USA has expanded its North Texas air conditioning training facility to include training and call support for contractors and customers.

The state-of-art  training academy, located in the Dallas suburb of Farmer’s Branch, Texas, is nearly three times the size of LG’s previous facility – now expanded to more than 15,000ft2 of training and support space. The facility features a hands-on showcase of the latest LG air conditioning and heating technologies as well as a lecture space for interactive training courses.

“We want customers to know when they buy an LG product that they have someone behind them throughout the process, not just at the point of sale,” said Kevin McNamara, senior vice president and general manager, LG Electronics USA Air Conditioning Technologies.

The facility features an updated, expanded customer call centre, where LG representatives can troubleshoot issues over the phone during business hours.

The Dallas training facility is one of four LG Training Academies in the US, including locations in Orange County, California; Secaucus, NJ; and Alpharetta, Georgia, as well as 30 partner academies across the country.