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Celia Dickinson: applauded for customer service efforts

UK: The dedication of Celia Dickinson, Toshiba UK’s operations support manager, has been recognised by winning a special Customer Service accolade in this year’s HVR Awards.

The award, based on the votes by readers of Heating & Ventilating Review magazine, was one of the highlights of Thursday night’s presentation evening at the Chelsea Harbour Hotel in London. The Awards also recognised recently retired industry journalist and former marketing and communications director at the Building Engineering Services Association, Jack McDavid with a Lifetime Achievement Award

Celia Dickinson can call on more than 40 years experience of the air conditioning industry to her role at Toshiba where she is responsible for some of the company’s largest customers.

“Everyone she deals with, irrespective of whether the contact was two days ago or 20 years ago, comments on how well she has looked after them,” revealed Toshiba director and general manager  David Dunn.

“Whenever we look to change something or launch a new scheme, we can rely on Celia to look at the proposals from a customer’s perspective – and ensure that what we are proposing works for them as well as the company.”

According to David Dunn, customers’ simple appreciation of Celia’s efforts were revealed in a recent customer satisfaction survey; “We asked people to identify the best things about dealing with Toshiba. A high percentage of customers simply wrote ‘Celia’.”