GERMANY: After two years of development in Europe and South America, Bitzer is set to launch a new range of digital customer services based on its global Digital Network.
This will bring together the company’s in-depth product and application knowledge with real-time intelligence and data from working systems, to provide customers with actionable insights that can be used to improve all aspects of system performance.
Accessed via the myBitzer portal, it will enable customers to optimise the performance of systems to reduce environmental impact, improve productivity and minimise running costs. It will also give access to the latest technical information relevant to compressors and components in their systems.
The new approach is made possible by the incorporation of sophisticated electronic reporting and logging tools in the latest generation of intelligent Bitzer compressors. These are said to enable rich, real-time and historical data, covering all aspects of compressor and system operation, to be accessed remotely via the internet for analysis.
Linked to specialist Bitzer software, this will allow customers to access Bitzer’s E-parts database for key system components and consumables employed by their installations, enabling engineers to pin-point spares needed for servicing or maintenance.
The real-time monitoring service will give access to current compressor status, alarm descriptions and trouble-shooting insights derived from data analysis by Bitzer. It will enable diagnosis of potential problems to be quickly carried out remotely, without having to attend site.