Daikin extends cloud services to residential
18th September 2024
BELGIUM: Daikin Europe has announced the expansion of its cloud services to include residential air-to-air heat pumps and split units.
Daikin Cloud Service (DCS) Residential equips installers with the tools to remotely monitor and control customer unit settings across a range of parameters, while enabling swift diagnosis and resolution of service issues.
The remote access capabilities offered by Daikin Cloud Service Residential allow installers and engineers to work from anywhere. They are able to stay in touch while monitoring, fine tuning and controlling installed systems 24/7. Online access promotes proactive fault analysis, and improves intervention times for faster, more effective service.
It enables installers to access user controls to monitor and adjust settings remotely where issues arise due to setting errors. It also offers control over a wide range of field settings and allows installers to fine tune more advanced settings. These include, for example, adjusting for fireplaces, the operation of Daikin’s intelligent eye technology and targeted room temperature correction.
With 36 D-checker data points, plus the ability to view up to two months of data history, installers can monitor continuously critical information for the residential units. A new visualisation feature with new graphic display and the availability of error codes helps to simplify trend analysis and enables faster problem identification.
With DCS Residential, Daikin insists that simple system issues with no product or part defects, which represent over half of customer callouts, can be resolved swiftly by adapting user and field settings remotely online. For more complex scenarios requiring a home visit, remote monitoring allows advance planning and ordering of parts.
