UK: Aermec UK is to adopt a cloud-based mobile communications tool to provide real-time connection between its service and maintenance engineers and the office.
The UK subsidiary of the Italian chiller and fan coli manufacturer is the first Aermec company to adopt the technology developed by US company XOi Technologies.
The smart technology allows engineers to easily capture and document images of each job, access documentation, and provide real-time video support to Aermec’s customers. The app simplifies the engineers’ work whilst transforming the customer experience, enabling them to see first-hand their equipment and any work that needs to be carried out.
“Aermec is a customer-focused and innovation driven business. We are committed to forging closer customer relationships and ensuring our customers benefit from the latest technological advances,” said Aermec UK service manager Paul Osborne. “XOi allows our service teams to provide an unrivalled service and cutting-edge experience for the customer without them leaving their desk.”
XOi was specially designed to help HVAC engineers in the field stay in touch and on top of customers’ service and maintenance requirements from their mobiles. Job site visits can be documented via images, text, manuals accessed, and service engineers can easily obtain advice from other engineers.
The technology was also recently adopted by US manufacturer Carrier for both its Carrier and Bryant service technicians in the USA.