Improving service across London and the SE

UK: Wolseley brands Pipe Centre and Climate Centre have unveiled a new logistics model to improve customer service across London and the SE.

Described as a hub-and-spoke logistics model, it is said to be designed to improve delivery speed, product availability and service reliability.

It will include a network of 15 branches, supported by three major hubs offering 150,000ft² of storage and a fleet of 35 delivery vehicles, all operating across Greater London and the south east. 

The infrastructure supports same-day delivery, next-day delivery for orders placed by 17:00, and scheduled deliveries outside standard operating hours.

Wolseley says that customers can expect more consistent stock availability, faster site deliveries from as early as 07:00, and improved access to hard-to-move products via a well-matched regional fleet. 

For branch teams, the structure is said to provide “enhanced replenishment support, smarter stock planning, and a stronger safety net”. This, the company says, will ultimately free-up staff to spend more time supporting customers.

Commenting on the move, Luke Gray, London and south east regional director, said: “Customers need certainty – especially in a city like London where timelines are tight and access is complex. This new model enables us to deliver faster, more reliably, and with greater flexibility. It’s about ensuring our customers can get the products they need, where and when they need them, without disruption.

“This is a practical, on-the-ground improvement that will make a real difference. It’s built around the realities of how our customers work.”