Toshiba extends warranty scheme

UK: Toshiba is to offer its Total Peace of Mind warranty scheme to more of its installers.

Six months ago Toshiba UK introduced a Total Peace of Mind seven-year warranty scheme to its Accredited installers. The Total Peace of Mind scheme, which includes parts replacement and more realistic labour costs, will now be extended to Toshiba’s Qualified installers under a five-year scheme.

Toshiba’s Qualified installers have completed training courses on splits and VRF installation, service and maintenance, are fully Refcom (or equivalent) compliant and adhere to F-gas regulations. Accredited installers have, in addition to the above, also completed controls training.

Commenting on the enthusiastic response to its pioneering warranty, David Dunn, general manager of Toshiba Air Conditioning, said: “We now want to extend the Total Peace of Mind offer to Qualified installers so that they, too, can apply and benefit from the upgraded warranty.”

Under the previous standard scheme, in the unlikely event of a component such as a PCB failing, the installer would receive a new PCB plus £28 towards labour costs – which, while not covering the full labour cost of replacing the part, Toshiba claimed was in line with industry practice.

Under the new enhanced scheme, Toshiba would supply a new PCB and £175 labour costs to the Qualified installer, a realistic reflection, the company says, of the actual cost of sending an engineer to carry out the works.

Alternatively, the work could be carried out by Toshiba at the request of  the Qualified installer, offering total peace of mind for the end user or building owner.

This new warranty is available to all registered Toshiba Qualified installers completing the required training modules, subject to the equipment being installed and commissioned in accordance with the manufacturer’s guidelines.

“We are delighted to be expanding the scheme, which sets a new standard in our industry and gives the Qualified installer complete peace of mind. In the event of a claim, full remedy and recompense is provided,” said David Dunn “No one should be left out of pocket, a frequent criticism of some company schemes.”