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Vote now for customer service champion

ACR Customer Service Award nominees (l to r) Faye Maddocks, Stewart Wallace and Matthew Hearne

UK: The nominations are in and voting is now open to find the air conditioning and refrigeration industry’s customer service champion.

Nominations for the ACR News Customer Service Award 2016 include individuals from all sectors of the industry and across the employment scale. Established in 2013, the Customer Service Award seeks to recognise all those in the air conditioning and refrigeration industry who excel in the area of customer service, and crown one as the individual champion. 

This year’s nominees include two who will be known by many in the industry – Andrea Burton, co-managing director of wholesaler Derbyshire Refrigeration and Faye Maddocks commercial manager of A-Gas.

Andrea has been a director at Derbyshire Refrigeration since 1995 but has obviously not lost that direct contact with the customer, attracting strong support for her outstanding knowledge and friendly, customer-focused attitude.

Commercial manager at Bristol-based A-Gas since the beginning of last year, Faye Maddocks has retained the characteristics she brought to her previous role as A-Gas’ customer services manager. Described as professional, dedicated, hard working and reliable, by a number of customers, she will be an obvious contender this year.

Commercial refrigeration equipment manufacturer Capital Cooling has nominated two individuals from its sales department for the award – sales manager Stewart Wallace and senior sales consultant Matthew Hearne.

Stewart has worked his way up through the business in a relatively short period of time since joining the Edinburgh-based company as a sales consultant in 2010.

Colleague Matthew Hearne joined Capital Cooling in 2012 and is seen as a vital link in the company’s aim to provide the best customer experience.

Although only just starting out on his career, Matt Haywood, a junior engineer with Swegon Service, has already been receiving accolades from clients for his customer service skills. Such positive feedback from clients has prompted his employer to enter Matt for this award.

A complete list of nominees and voting information can be found on the ACR News Awards website.

The ultimate winner will be decided entirely by online votes. Closing date for votes is January 8.

The ultimate winner of the ACR News Customer Service Award 2016 will be revealed at the ACR News Awards presentation evening being held at the Vox Conference Centre, Birmingham, on February 17.

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