World News

Industry news and insights from Europe and around the World

UK News

Latest news and developments in the United Kingdom

Products

Keep up-to-date with the latest new products and technology

Features

General articles, applications and industry analysis

Carel restructure to improve customer service

Carel’s new departmental group heads: Riccardo Bianchi (left) and Andrea Braggion

ITALY: Refrigeration controls and humidification company Carel has established a new after-sales and service department combining its customer solutions, after-sales, service sales and marketing teams. 

Established with the objective of improving its customer service, the new organisational unit will be headed by Riccardo Bianchi, group head of after-sales and service. 

“The primary objective of this organisational unit is to pursue one of the CAREL Group’s main development strategies, strengthening its focus on after-sales and service, areas where the company sees important opportunities for growth,” commented group MD Giandomenico Lombello. “We are confident that After-Sales & Service will help us further improve our customer service.”

Since November, a new organisational structure called Group Supply Chain has also been active at Carel, headed by Andrea Braggion, Carel’s group head of supply chain, whose role is to coordinate purchasing and logistics across the group.

“With this new structure, we intend ensure close coordination between our different plants globally,”  said group chief operations officer Pietro Rossato. “The purpose of the Group Supply Chain area is also to guarantee greater integration between purchasing and logistics, so as to optimise the management of material flows and control of related costs.”

Latest News

26th February 2024

Brian Streatfield 1936-2024

UK: Brian Streatfield, a man who was instrumental in the formation of Carrier in the UK during the 1970s, died at the weekend. He was 87.
25th February 2024

Safety is vital in global F-gas transition

UK: Institute of Refrigeration president Graeme Fox has warned of the real-world issues that the “rapid transition” to “natural” refrigerants poses for developing countries.
25th February 2024

Terrie Lamb wins lifetime achievement award

UK: Terrie Lamb of Cimetrics was recognised for 25 years of dedication to the RACHP sector in a night of awards at Thursday night’s annual Institute of Refrigeration (IoR) dinner.
25th February 2024

Boosting EV range with microwave energy

UK: Researchers from the University of Birmingham are working on an energy storage system which couples a chemical heat pump with microwave energy to produce heating or cooling on demand.
25th February 2024

Home heat pump install for newly-trained engineers

UK: A UK charity is proposing to give newly trained heat pump installers an air-source heat pump to install in their own home.
23rd February 2024

Hoshizaki acquires 25% stake in Fogel

PANAMA: Japanese refrigeration equipment manufacturer Hoshizaki has acquired a 25% stake in Fogel Company Inc, a manufacturer of commercial refrigeration equipment based in Republic of Panama, for US$28m.