Global after-sales service for Bock compressors

DENMARK: Danfoss has introduced Danfoss RefCare, a new international network of certified service partners and Danfoss-owned service hubs, capable of providing service and maintenance of Bock compressors.

RefCare’s aim is to enhance technical expertise in local markets enabling the creation of centres of excellence and providing best-in-class service support through trained and certified RefCare partners.

These partners can perform warranty inspections, repair compressors, train customers, and offer local language support to service technicians.

Danfoss acquired German compressor manufacturer Bock GmbH from private equity company Nord Holding in 2023. One of the best known industrial and commercial compressor manufacturers, Bock boasts one of the world’s largest portfolios of semi-hermetic compressors for ‘natural’ refrigerants such as CO2, hydrocarbons, and other low-GWP refrigerants.

The first RefCare partners are already in place. The RefCare team will establish RefCare Hubs — Danfoss owned and operated service centres that would perform inspections, train RefCare partners and remanufacture compressors — at existing Danfoss’ facilities in the United States, Latin America, and China.

“Danfoss has adopted a ‘Rethink-Reduce-Recirculate’ approach to product development,” explained Ralf Havermann, head of Danfoss Bock Compressors. 

“Recirculate means we want to get the most use out of our products before their end of life. Our Bock compressors are semi-hermetic, which makes them easy to service and maintain. By training our RefCare partners to service these compressors, we extend their lifespan and reduce the carbon footprint. Every well serviced and every repaired compressor saves CO2 emissions.”