Johnson Controls extends online ordering
3rd December 2017
GERMANY: Johnson Controls has extended its EasyParts chiller and air conditioning spares platform to Germany.
Following successful roll-outs of the system in the UK, Middle-East and northern Europe, the website (easyparts.johnsoncontrols.com) has expanded significantly since its launch in 2013 to include 30,000 spare parts and accessories for York chillers and cooling systems.
“Since being set up, thousands of orders have been placed with the site by 3000-plus active users, and the user-base is growing all the time,” said Johnson Controls’ HVAC parts centre customer services manager Kelly Nash.
“Having proved the system, we are now rolling it out in Germany – an important market for many of the brands EasyParts supports – to give contractors full access to the benefits. We believe it will prove useful and help companies meet the needs of their own customers, in terms of delivering timely and right-first-time repairs to chillers and air conditioning systems.”
The site includes components such as compressor parts, valves, motors, bearings and consumables. Even large items such as crankshafts and replacement condenser coils can be purchased online.
“In markets where we have been actively promoting EasyParts, more than 60% of customers have now migrated to ordering their spare parts online,” said Alpesh Trivedi, Johnson Controls’ parts product manager.
Use of the site ensures expedited delivery, with orders placed before 14.30 being delivered next day, subject to stock availability. Users can see real-time stock levels for replacement components, and the current status of orders, enabling engineers to track deliveries. It also provides access to order history and associated paperwork, such as invoices.
The site has 30,000-plus photographs of spares to provide visual confirmation of the relevant part. Every York chiller ever made is included within the database, with new ones constantly updated, with all component parts identified and available to order online.
EasyParts also enables engineers to source unusual items such as the correct RAL-coded paints to touch up chillers damaged during use of maintenance, and official labels for chillers that may have come adrift or become unreadable.
