Providing access to all the latest important service and installation data, it also includes a refrigerant calculation tool for both the splits and City Multi air conditioning systems, as well as a spare parts look up facility and a fault code finder for all available products with full description, cause and check procedures.
The app is available to download onto Apple, Android and Windows mobile devices. Although intially designed for UK, the app can be downloaded in other countries and some of the tools included are generic.
Field engineers can also use it offline, says Mitsubishi Electric, whether that is to check a dipswitch setting or simply just to look up a thermistor value.
Mitsubishi Electric developers have designed the new app so that it can allow for new content updates within minutes. Information for the app is uploaded directly from the company’s in house service engineers and technical experts.
“This will not only help our customers whenever they are out on a job but it will also have a dramatic impact on the speed that we can provide service information to them as well,” said Steve Hayward, technical services and after-sales manager.