UK: Fujitsu General Air Conditioning UK has launched two new partner schemes – Infinity Partner and Infinity Partner Elite – offering training, extended warranties and other support services.
There is no minimum value of sales to achieve membership, and on completion of a set number of technical training courses each year, Infinity Partners and Infinity Elite Partners will receive extended product warranties.
“We have seen that customers who undertake a comprehensive product training programme are less likely to raise a warranty claim than those who have not been trained,” observed Fujitsu technical manager Martyn Ives. “Education is a main focus of Fujitsu and is a key reason why we have taken this step to link the two together in our new approach.”
Marketing rebates at 1% of sales will be provided for partners spending up to £50,000, extending to 2% at £125,000 for Elite partners. The company says that Elite partners will also benefit from a transferable product warranty, meaning that if they inherit a product that has been installed by a third party, the product will be covered by their extended warranty. Fujitsu will further assist at this level with labour contributions, plus a new dedicated out of hours technical help line.
The company’s existing Comfort Club will continue as Fujitsu’s customer reward scheme. This offers a 2% rebate of sales as points to any member, that can be redeemed though a collection of high street vouchers, joint corporate events or in Fujitsu’s new online store.
Fujitsu’s says that Existing Comfort Club members who meet the training criteria will instantly qualify for the new Infinity partner schemes and should submit a completed application form in order to preserve their 2019 extended warranties.
Further information here.