USA: Johnson Controls-Hitachi has transformed its US headquarters with a 10,400ft2 product showroom and training facility.
The new Customer Experience Center, which opened on April 20 at the site in Irving, Texas, features commercial, light commercial and residential ductless HVAC equipment in two showrooms along with fully operational equipment in an interactive, state-of-the-art training lab.
The grand opening featured a ribbon cutting ceremony and town hall session hosted by Shoji Akiyama, vice president and general manager of Johnson Controls-Hitachi.
“As our workplace model evolved during the pandemic to a remote-friendly format, our headquarter building was underutilised,” said Akiyama. “We took this opportunity to reconsider how we could better serve our partners and customers, and developing the new Customer Experience Center was the clear solution.”
The two showrooms will be used to showcase the full product offering for both Hitachi and York ductless products. The innovative training lab will offer hands-on training to contractors, technicians and installers on live Hitachi and York equipment with training courses available on installation and commissioning for up to 20 students at a time.
The Dallas location is the second Hitachi training lab to open in North America, and it’s part of a nationwide initiative by Johnson Controls to train the next generation of the HVAC workforce.
Training sessions are now available for enrolment and mark the return of in-person courses since moving to an online format in March 2020.