AMP promises to honour MHI warranties
UK: AMP has confirmed that Mitsubishi Heavy Industries suddenly terminated their 10-year air conditioning distribution agreement last week without any notice.
While MHI’s departure following AMP’s acquisition by rival manufacturer Panasonic might have been predicted, its timing and immediacy are surprising. The other manufacturers represented by AMP, Toshiba and Fujitsu, acted within days but agreed a 2-3 month trade out.
In a notice to customers on its website, AMP says: “We were hoping that they [MHI] would agree a mutually suitable trade out period to give minimal disruption to our customers but unfortunately, they have given an immediate termination.”
The MHI logo has been removed from the AMP website and the Welwyn-Garden-City-based distributor ceased taking orders on MHI products at the end of last week. However, AMP maintains that all orders received as of October 6 will be fulfilled. It also says it will continue to supply spare parts and will honour warranty obligations for the duration of customer contracts.
Related stories:
MHI confirms “immediate” AMP split – 6 October 2017
UK: Mitsubishi Heavy Industries says its first priority is to provide customers with continued maintenance and after sales services following its split from AMP. Read more…
MHI cancels AMP distribution deal – 5 October 2017
UK: Mitsubishi Heavy Industries has terminated its air conditioning distribution deal with AMP following AMP’s recent takeover by rival Japanese manufacturer Panasonic. Read more…
