Carrier Transicold boosts customer support 

UK: Transport refrigeration company Carrier Transicold has established a specialist training academy and urgent request spare parts facility in Manchester.

In addition to providing training for upcoming engineers, combining new digital learning capabilities and hands-on experience, the new site will also deliver product, parts and maintenance support to its service partner network and customers. 

The Manchester facility holds the required vehicle off road parts and is supported by overnight deliveries from Carrier Transicold’s European warehouse in the Netherlands when required. The warehouse also holds new equipment and products from Carrier Transicold, ready for installation.

“Our UK network of service workshops and mobile maintenance vans are kept well equipped and comprehensively stocked, but the new warehouse means vehicle off road parts, which they may not have on hand, are available for immediate delivery, helping to further cut vehicle downtime for customers,” said service director Andy Wainwright.

In addition to physical product training rigs, students at the training academy will be trained through the online Learning Centre Management System (LCMS), which can provide more efficient and cost-effective remote learning capabilities. With the digital system allowing for prerequisite remote training, participants can have a more concentrated hands-on experience at the academy where the full range of Carrier Transicold products are located in one place.

“The changes make the entire training process more efficient,” said Phil Atherton, training & development manager, Carrier Transicold. “Our engineers come from our service partners nationwide. Previously, training meant taking time out from the business to stay near the academy for the duration of the course. With the students coming in now for a much more focused hands-on experience they have more time to devote to working on the units.”