It includes theoretical and hands-on training plus on-site commissioning and trouble-shooting support, and equips installers to receive qualified status under the Toshiba accreditation scheme.
Darrel Birkett, managing director of CDL, says: “We don’t see the role of supplier as simply box shifting. Our installer customers are business partners, and we want to work with them over the long term to help develop their design and installation skills. We can also assist with end-user negotiations to help them win tender contracts, as appropriate. It requires time and investment, but we see it as a win-win for all concerned.”
CDL’s emphasis on the highest standards of professionalism has resulted in the development of a complete range of training courses to ensure installers are up-to-speed with best practice. This includes a growing online library of training videos, which can be accessed 24/7.
One company to benefit from CDL’s partnership approach is Nantwich Refrigeration. Following a detailed course of training and technical support by the distributor, the company recently achieved Qualified Toshiba status, entitling it to significant benefits and opening up new business opportunities.
Darrel Birkett said: “It is an example of what can be achieved through collaboration, and on a proactive approach. Looking ahead, we see tremendous opportunities for growth in the UK air conditioning market in the future, however one of the main limitations on realising the potential is availability of high quality installation skills.
“Our installer support programme is designed to address this, and over time raise standards and grow the pool of qualified engineers, so that we in turn can grow our own business.”