Free heat pump monitoring portal for installers
22nd April 2026
UK: Passiv UK has unveiled a web-based monitoring portal that enables heat pump installers to remotely track and optimise all their installations from a single dashboard.
The Passiv Portal supports 16 heat pump manufacturers, eliminating the need for installers to manage multiple portals across different brands.
As well as supporting individual installers, the portal is designed to provide valuable insights for organisations deploying heat pumps at scale. Social housing providers, housebuilders, heat pump manufacturers and energy suppliers can use the platform to monitor performance across multiple installations and deliver additional services to residents and customers.
The free platform provides live and historic data on system performance, including flow temperatures, energy usage and customer settings. This allows installers to diagnose issues more quickly, reduce unnecessary site visits and deliver improved support to customers.
Passiv UK sales and strategy director Ian Rose claims that while heat pumps are a critical part of the UK’s transition to low-carbon heating, installers and housing providers often lack visibility once systems are installed.
“Our new monitoring portal gives installers a simple way to see how their systems are performing, identify issues early and support customers remotely. By bringing all installations into a single dashboard, it reduces the need for site visits and makes ongoing support much easier,” he said.
The Passiv Portal is offered free to installers alongside the Passiv Smart Thermostat, which is designed specifically for controlling heat pumps.
The Smart Thermostat works with heat pumps from Airwell, Baxi, Carrier, Clivet, Daikin Ebac, Grant, Haier, Kensa, Midea, Mitsubishi Electric, Panasonic, Riello, Samsung and Worcester Bosch.
Passiv claims that, unlike conventional thermostats, it directly controls the heat pump’s flow temperature to optimise system efficiency while maintaining consistent indoor comfort.
